VOL. III · CH. 3.31 · COMPONENT
Chat Widgets
A persistent, low-commitment channel to support or sales — if it doesn't get in the way.
1 min read · 103 words
3.31.1Definition & Anatomy
A chat widget is a small, persistent interface (often bottom-corner) offering real-time or asynchronous messaging with support or an AI assistant, without navigating away from the current page.
3.31.2Common Mistakes
- Auto-opening the widget unprompted, interrupting the user's task.
- No clear indication of expected response time, leaving users unsure whether to wait.
3.31.3Best Practices
- Keep the widget minimized by default; let the user open it deliberately.
- Set honest expectations about response time and available hours upfront.
ExampleIntercom-style widgets show a small unread badge rather than auto-expanding, respecting that the visitor is mid-task until they choose to engage.